Refund & Returns Policy

At VERO EN GROS we aim to supply reliable, high-quality commercial lighting and electrical products. Because of our quote-based ordering process, returns are handled on a case-by-case basis.

Returns

To be eligible for a return:

• The request must be submitted within 14 days of receiving the product.
• The item must be unused, in original condition and original packaging.
• Proof of purchase or order confirmation is required.

Returns must be approved by our team before items are sent back.

Non-returnable items

• Products that have been installed, used or modified.
• Custom or special-order items.
• Clearance or final-sale items.

How to request a return

Email info@veroengros.com with your name or company, order details and reason for return. Once reviewed and approved, we’ll send return instructions.

Return shipping

• Customers are responsible for return shipping costs unless the item is defective or incorrect.
• Use a trackable shipping method — we are not responsible for lost returns.

Refunds

Once the item is received and inspected, approved refunds are issued to the original payment method (if applicable) and may take 5–10 business days to process. Original shipping costs are non-refundable.

Damaged, defective or incorrect items (warranty claims)

If you receive a damaged, defective or incorrect product, contact us within 5 days of delivery with photos and details. Our products carry manufacturer warranties (typically 3–5 years); we’ll help arrange a replacement or warranty claim as quickly as possible.