Shipping & Delivery Policy

At VERO EN GROS we aim to provide reliable, timely delivery of commercial lighting and electrical products. Shipping details are typically confirmed during the quote and order process.

Shipping areas

We currently ship across Canada. For deliveries outside our standard service areas, contact us to discuss available options.

Processing time

Processing times vary with product availability and order size, and are confirmed at the quote or order-confirmation stage.

Shipping times

Delivery times vary by location, availability and carrier schedules. Estimated timelines are provided once an order is confirmed.

Shipping costs

Shipping costs are calculated by the size, weight and destination of the order and are included in your quote or invoice.

Order tracking

Where tracking is available, tracking details are provided once your order is dispatched.

Delays

We strive to meet all estimated timelines, but VERO EN GROS is not responsible for delays caused by carriers, supply-chain disruptions or other circumstances beyond our control.

Damaged or missing shipments

If your order arrives damaged or incomplete, contact us within 5 days of delivery with your order details and photos, and we’ll help resolve it.

Delivery conditions

Customers are responsible for ensuring delivery locations are accessible and suitable for receiving shipments. Additional charges may apply for failed delivery attempts or special handling.